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Frequently Asked Questions - FAQs
A. FAQs regarding Inspection Call
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1) What is ICMS ?
ICMS (Inspection Call Management System) is an internet web based application developed by POWERGRID to facilitate registration of inspection calls, its processing up to issuance of on-line material clearance certificates viz. CIP / MICC and eliminating usage of other communication methods like telephone, fax etc thereby avoiding delays.
2) What are advantages of ICMS ?
Through ICMS, all users, including main contractors of POWERGRID, can see the real time status of the inspection calls. Each inspection call registered is given a unique ten digit call -10 for tracking reference. The "Message Board" also displays all the related messages pertaining to a particular call.
3) Who can access ICMS ?
All the turn-key contractors who have a valid user name and password can access the ICMS. All employees of POWERGRID who have access to "POWERGRID Intranet" also have an automatic access to ICMS for call status information only.
4) Who can get User name and Password ?
User name and password is given to the turn-key Contractors securing a POWERGRID contract from Corporate Centre.
5) How to get User Name and Password ?
The existing Turn key Contractors already have their user name and password. The new Turn key Contractors can contact
for getting their user name and password.
6) Who can raise an Inspection Call ?
Only main turn-key contractors, who have been awarded contracts from corporate centre of POWERGRID, can raise inspection calls for inspection of the items to be supplied under the particular contract. The manufacturers / sub-vendors cannot raise an inspection call directly as they are supplying their items to POWERGRID through the turn key contractors.
7) What are pre-requisite for raising an Inspection Call ?
The pre-requisites for raising an inspection call through ICMS of POWERGRID are as below:
1. Specific LOA no. should be available in ICMS against the Main Contractor, who intends to raise the inspection call.
2. The manufacturer / sub-vendor should be approved from POWERGRID for supplying that particular item.
8) What User details are required for registration of LOA in the ICMS?
A.If an LOA is awarded to your Company (See Required Company Details) earlier:
a) LOA Reference Number c) LOA Date c) LOA Name d) CompanyID as enlisted in ICMS
B. If an LOA is awarded to your Company (See Required Company Details) for the First time:
1. Required LOA Details:
a) LOA Reference Number c) LOA Date c) LOA Name
2. Required Company Details:
a) Company Name b) Postal Address in Full with District, State, Country and PIN Code c) Geographical Route in Full to reach the company
3. Required User Details:
a) Full Name b) Designation c) Working Email Address d) Mailing Address of the Individual in Full with District, State, Country and PIN Code
9) How to raise an inspection call ?
For the supply contracts awarded by Corporate Centre, the inspection calls can be raised only through Inspection Call Management System (ICMS). The link to ICMS can be reached through applications appearing on POWERGRID's website (www.powergridindia.com). The Main turn-key Contractor who wants to raise inspection call, have to first log on through their user name and password. They can then select the particular LOA from a drop down menu. Various fields as appearing in the screen should be filled up to complete the process. After registering the inspection call, each inspection call is given a unique 10 digit call-ID by the system for further processing / monitoring of call status.
10) How to get LOA details incorporated in ICMS ?
Registration of LOA is necessary for start raising inspection calls under that LOA. Normally, the details of LOA get incorporated in ICMS by Corporate QA group after receiving a copy of LOA / User details. However, in case an LOA is not appearing in ICMS, please send a request to
along with the covering page of the concerned LOA which covers the LOA details and User details.
11) What happens after an inspection call is raised ?
After raising the inspection call, it is received by
. The witnessing requirement by POWERGRID representative is then either waived off or the call is forward to the concerned regional inspection office for further action. Presently, there are nine (9) inspection offices of POWERGRID throughout India. The
concerned regional inspection in-charge
then allocates the call to specific inspection engineer including himself. The concerned inspection engineer then ties up with concerned manufacturer / contractor representative for fixing up the inspection date for witnessing that particular call. The calls for which witnessing of testing by POWERGRID representative is waived off, the submitted test reports / certificates are reviewed by concerned inspection office to issue CIP/MICC.
12) What is waival of witnessing by POWERGRID representative?
Inspections calls raised in the ICMS are witnessed based on applicable level of inspection and provisions in the MQPs. Sometimes, however, keeping in view the available resources, criticality of the equipment and project time schedule etc. an Inspection call raised by the turn-key contractor in ICMS, POWERGRID may decide waival of witnessing the tests by POWERGRID. Whenever waival for witnessing the inspection is given through ICMS, all tests required to be done at that stage are witnessed by the turn-key contractor and test results submitted to concerned Regional Inspection Office for review and acceptance. It is only after such review and acceptance of test results by Inspection Engineer that CIP is issued and the contractor is allowed to proceed with further manufacture or dispatch of the material, as the case may be
It may be noted that waival of POWERGRID witnessing whenever decided is processed in the ICMS only for the material awaiting inspection/ despatch. Status of waival can be seen in the ICMS before proceeding with the inspection/ despatch.
13) Whom to contact after raising an inspection call ?
The concerned inspection engineers, to whom the call is finally allocated, should be contacted for further action on call. In case of any problem, you can contact the
Regional Inspection Office In-charge
. In case of exigencies, you may contact
14) What about inspection call related to foreign place of inspection ?
The inspection calls to be attended in foreign country is handled by
. For any query on this matter, please contact
. Once the decision regarding waiving off or deputation of specific inspection engineer from POWERGRID gets finalised, the call is allocated to the concerned inspection engineer for further necessary action who can be contacted for further action on the call.
15) How to track the status of an inspection call ?
The status of any particular inspection call can be tracked by 10 digit Call-ID. Progress of the call / messages against that call can also be viewed through "Message Board" of ICMS.
16) Why and when an inspection call is blocked ?
The inspection call is blocked by the system if the information provided while registering the call is found to be inaccurate or incomplete in nature or it is not closed within specified schedule.
17) How the blocked inspection calls can be made accessible ?
The blocked calls can only be made accessible by
. The request may be sent to
with exact reasons explaining why the calls could not be closed within schedule and confirmation that it shall not occur again in future.
18) What are MOP No. and its Revision no.?
POWERGRID finalizes Manufacturing Quality Plan (MQP) requirement for certain equipment / items with the approved manufacturers. However, MQP is not envisaged for all the equipment / items. The MQP requirement is made clear during post bid discussions. The Turn key Contractor has to fill up the approved valid MQP No. along with its current Rev. No. for offered item (if MQP is applicable) for particular manufacturer. In case of items not requiring MQP approval, inspection call can be raised indicating "NA" against this requirement.
19) What is ITP (Inspection and Test Plan) ?
For certain equipment / items, particularly of off-shore origin, POWERGRID approves ITP. The ITP nos. of such equipment/item should be mentioned in place of MQP while raising inspection call for those items.
20) What is Message Board ?
Messages are put on ICMS on case to case basis for communicating to all concerned. It is expected that the concerned inspection engineers / Turn key Contractors shall refer the Message Board on regular basis and take the necessary action accordingly. If you have any suggestions / feedback regarding improvement in ICMS, the same can be sent through feedback mechanism available in ICMS.
21) What is level of inspection ?
During post bid discussions, various supply equipment / items are categorized in four (4) levels (viz. Level- I / II / III/IV) on the basis of criticality of items forming a part of the contract. The Turn key Contractor has to select the applicable level of inspection while raising an inspection call. The different levels of items require different involvement of inspection by POWERGRID.
22) Why level of inspection required to be selected while raising an inspection call ?
It is required to be indicated while raising an inspection call to facilitate immediate decision by POWERGRID for waival of witnessing or to witness the inspection by POWERGRID. Inaccurate inspection level selection while registering the call may result in blocking of call.
B. FAQs for Sub-Vendor Approval process in POWERGRID
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1) What is the method for vendor / sub-vendor approval in POWERGRID ?
Details in this regard may be obtained by referring to clause
B5.9 of WPPP (Vol. - I)
C2.6 of WPPP (Vol.- II)
available in POWERGRID's web site
2) Can a vendor / sub-vendor directly submit his proposal to POWERGRID ?
No. The proposal for approval of any equipment / items manufacturer is submitted by the Turn key Contractor clearly indicating his intention to supply the same under any specific contract. The proposal for any sub-vendor for component manufacturers / services for his product may, however, be submitted by the concerned already approved equipment / item manufacturer. Following details / documents are required alongwith the proposal :
1. Registration / License of the works enclosed.
2. Evidence that the proposed sub-vendor is manufacturer of the item
3. Organization chart with name and qualification of key persons
4. List of Plant and Machinery.
5. List of testing equipment to carry out all the routine tests in-house along with their calibration status.
6. List of Raw material, bought out items with sourcing details
7. List of supplies made to other utilities in last three years.
8. Third party approval, if any (viz. ISO, BIS)
9. Copy of Quality Manual (if ISO certified)
10. Pollution clearance wherever applicable
11. Sanctioned load and Back up power/Shed area/Storage area
12. Formats for RM, in process and acceptance testing
13. Type test approvals conducted in last 5 years if applicable
14. Performance Certificates from customers
15. Company Brochure/ Product Catalogues
16. Photographs of factory, plant and machinery & testing facilities.
17. Assessment report by the proposer.
3) Does the vendor / sub-vendor approval ends with completion of supply against Particular LOA/Project ?
Once a particular manufacturer / sub-vendor is approved for supplying item / equipment for future contract also, his re-approval is not required for future contracts and it is listed in 'Compendium of Supplier'. Quality surveillance / audit is also done on approved manufacturers / sub-vendors and in case any major / repetitive non-conformance is observed, the approval may be withdrawn.
4) What is required for re-approval of manufacturer / vendor / sub-vendor ?
For re-approval, the proposal may be submitted by the concerned manufacturer / sub-vendor for review / assessment by POWERGRID.
5) What is Vendor development programme by POWERGRID ?
POWERGRID depending on the requirement may take up vendor development programme from time to time for specific item / equipment. Information on vendor development programme will be available on POWERGRID web site as and when such initiatives are undertaken.
C. FAQs for Starting of Process-inspection by POWERGRID
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1) What is process-inspection by POWERGRID ?
POWERGRID has started process-inspection since November 2005 and gradually extended to their regular manufacturers for regular supply items/equipment. To initiate the process-inspection, process based MQPs are finalized with concerned manufacturer and regular process-inspections are carried out at their manufacturer works to review the processes and to optimize the inspection requirement. To enhance the process capability for built-in quality of their products and to reduce its involvement during repetitive product-inspection, POWERGRID reviews the progress of quality improvement by the manufacturer and rejection history during inspection and failure history at site.
2) How is it different than product-inspection ?
In product-inspection, the customer witnesses the inspection in each offered lot or waives off witnessing in some intermittent lots. The acceptance or rejection of offered lot depends on the inspection during final acceptance tests and the processes of manufacturing are not inspected / audited for any improvement. However, in case of process-inspection, the processes involved in various phases of manufacturing and testing are inspected and efforts are made to enhance the process capabilities. It is expected that the final product shall have built-in quality with better processes in place. In case of process-inspection, POWERGRID witnesses the acceptance tests on reduced samples thus shortening its inspection time.
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